What is total facilities management?
Total Facilities Management or TFM describes the outsourcing and management of all facilities services by a single external supplier.
What are the benefits of TFM?
TFM is best suited to larger firms who need strategic input and exemplary standards of customer service. TFM ensures that all facilities operations fall under the management of a single supplier which has a number of benefits:
- One point of contact
- Increased cost control
- A unified approach
- Training and development for facilities staff
- Expert consultation
- Reduced HR costs
- Target savings of 10%
What to look for in a TFM provider?
Self-delivery
Some companies may simply appopint subcontractors to deliver key service lines, despite promoting themselves as a TFM company. By choosing a TFM company with the capacity to self-deliver, consistency and quality of service is assured.
Internal specialistsÂ
Different service lines have different management needs and knowledge. TFM companies should have specialist managers who will oversee the delivery of particular service lines and ensure they are best in class.
Management experience
TFM is more than just supplying headcount. It can provide a reactive and proactive strategic input to a firm’s business plans. A true TFM provider will be able to adjust and plan for changes, expansions and provide high level advice on the actions the facilities department will need to take.
