The Client
Field Fisher Waterhouse LLP is a full service European law firm with offices in Brussels, Düsseldorf, Hamburg, London, Manchester, Munich, Paris and Tokyo and an exclusive relationship with the Italian law firm La Scala.
The firm, which is ranked 30th in the UK, has over 150 partners, 220 other lawyers and nearly 300 support staff. FFW’s main areas of practice are corporate, IP, technology and regulatory law.
The Challenge
Following a strategic review of their facilities management requirements, Field Fisher Waterhouse identified the need to appoint an FM contractor who could provide them with flexibility, greater control of costs, expertise and self-delivery of core functions
Key criteria was a proactive approach, FM intellect and a company who would listen to their needs. Additionally, FFW wanted to an FM partner who would nurture and develop their existing facilities team.
The Solution
Field Fisher opted for a total facilities management solution (TFM). With this option, transferred over 20 members of their existing facilities team, who cover
FM management
Print room
Post room
Front of house
All core services including cleaning, security and maintenance are also managed by Rollright Facilities Ltd.
The Outcome
FFW have retained their well-regarded, high performing facilities team with the added benefit of Rollright’s training programmes, increased control of costs and flexibility regarding headcount.
Business critical functions are safeguarded via access to our 24/7 helpdesk and emergency mobile engineering service and on-call account managers.
Why law firms need expert facilities management
Law firms occupy a unique position in the business world and being a truly people-based business, their facilities needs are often more demanding and more complex than other industry sectors.
From the moment a potential client walks in the door, they are already judging the firm more heavily than a product-based business and with the fees law firms command; they are looking for superlative customer service.
Good Facilities management is key to delivering this as all core service lines have a marked effect on customer service; from how secure the building is, to the quality of receptionists to the standard of cleanliness in the office to the effectiveness of the air conditioning. If anyone of these is below par, the reputation of the firm’s commitment to clients can be called into question.
Outsourcing FM to a specialist provider can help improve service delivery by retaining existing FM teams and providing further training, access to best practise and experienced account managers. A single point of contact and accredited engineers will protect business critical systems and maintain optimum working conditions within the building.